Our Return Policy
we try our possible best to provide you with the best shopping experience. However, if you are not satisfied with your package or what you ordered for is quite different from what you received and would like to return it to us, please gives us a call on 08137793487 , 07053244287 or email firstname.lastname@example.org. In this process you will be given the choice to return your item in exchange for a product of equal value or be refunded (T & C applies).
Customers are responsible for paying return postage costs. we will not be held accountable for any lost or damaged parcels, so we suggest you to ship back your item in the original package wherein it was shipped to avoid disappointment.
However for items orderd to be paid on delivery and was rejected at the ponit of delivery, customers are to pay for the full cost of delivery irrespective of rejection.
Never Forget: All returned items must be shipped to shopsmart.com.ng in the original condition as when you received the package.
If you unfortunately receive a damaged or wrong item, simply email us at shopsmart.com.ng with your order number and a photo of the item within 24 hours of reception, and we’ll either send you a second new piece, or issue you a FULL refund of cost of item EXCLUDING DELIVERY FEE.